Efficiency In Crisis Management & Business Continuity

Course Code: MN27

Course Objective

  • Understand Crisis Management and its preferred framework for the private and public sectors
  • Understand escalation of incident to crisis to disaster
  • Understand Civil Defence responsibilities
  • Apply effective crisis management tools and techniques for when an organization is under pressure
  • Develop an effective stakeholder management plan for use in a crisis
  • Identify measures that would improve their organizations' crisis management capabilities

 

Target Audience

  • Crisis Management
  • Business Continuity Management
  • Risk Management
  • Contingency Planning
  • Internal & External Audit

 

Course Outline

​Crisis Management Overview

  • Define Crisis Management
  • Crisis Management framework
  • Command centre operational dynamics
  • Invocation pressures & processes
  • Legislation
  • Civil Defence
  • Strategies, structures and command

Crisis Management Team

  • Leadership
  • Information flows
  • The timeline technique
  • Crisis Management team essentials
  • Logging of information
  • The 3IA operations board

​Crisis Management and Communication

  • Brand image and reputation
  • Internal communications
  • External communications
  • Stakeholders
  • Operational partners
  • Social media communications
  • Other miscellaneous issues
  •  The design of financial models for forecasting and decision-making


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Date & Location

Date : 17 February 2019

Duration : 5 days

Place : Madrid

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Date : 18 August 2019

Duration : 5 days

Place : Kuala Lumpur

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Date : 08 December 2019

Duration : 5 days

Place : Amman

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