Quality Applications And Smart Planning
Course Code: MN25
Course Objective
- Explain the importance of planning and employing the 'SMART' criteria to objectives setting
- Use environmental scanning, budgeting, and breakeven analysis as tools for planning and forecasting
- Recognize the importance of control, and of properly utilizing key performance measures to keep work on track
Target Audience
- head department
- manager
- or supervisor who need to develop their ability to plan, organize, control and achieve their goals and objectives on time and within the expected quality standards.
- Divisional managers
Course Outline
Day 1
- Foundation of planning
- The functions of management
- Definition of planning
- Elements of planning
- Types of plans
- Planning in the hierarchy of an organization
Day 2
- What is organizing?
- What is leading?
- What is controlling?
- Efficiency versus effectiveness
- Setting S.M.A.R.T goals
- Tips on setting goals
Day 3
- Benefits of planning
- Why many managers and supervisors fail to plan
- Elements of good plans
- Planning tools and techniques
- Environmental scanning
- SWOT and PEST analysis
- Definition of benchmarking
- The benchmarking process
- Steps in benchmarking
Day 4
- Allocating resources and budgets
- Breakeven analysis
- Limitations of breakeven analysis
- Control and performance measurement
- Definition of control
- The planning and controlling link
- Importance of control
Day 5
- The control process
- Measuring: what and how
- Sources of information for measuring performance
- Managerial decisions in the control process
- Organizational performance measures
- Feed forward, concurrent and feedback controls
- Information controls and balanced scorecards
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