Understand the manager’s roles and responsibilities within a travel agency
Coach and motivate employees
Develop sound negotiating skills
Develop new products and services
Arrange special interest travel and tour production
Set up proper back office operations
Travel agency supervisors and mid-level managers
Agency back-office personnel
Sales and marketing managers
Independent travel consultants
Day 1 – Business Core
Principles of Management, Principles of Marketing, Basic Accounting, Basic Finance, Human Behavior in Organization, Business Communication, Management Information System.
Day 2 – Tourism Core
Principles of Tourism, Tourism Planning and Development, Total Quality Management, Culinary Arts and Sciences, Entrepreneurship and Business Planning, Events Management.
Day 3 – Required Major Subjects
World Tourism Geography and Culture, Philippine Tourism Geography and Culture, International and Domestic Tour Planning, Packaging and Pricing Air, Sea and Land Travel Sales and Management, E-Commerce, the Internet and the Global Distribution Systems, Travel Management.
Day 4 – Free Professional Subjects
Air, Sea and Land Travel Sales and Management, Travel Accounting, Travel Documentation, Tour Guiding and Escorting, Tourism Laws, Legal Responsibilities and Taxation, Corporate Travel Management, Product Development, Ecotourism, Foreign Language Proficiency.
Day 5 – . Guest Services
A.Industry vocabulary B. Selling process C. Marketing research D. Cultural diversity