Advanced Administrative Efficiency in Business Systems, Re-Engineering & Implementing Comprehensive Quality management
Advanced Administrative Efficiency in Business Systems, Re-Engineering & Implementing Comprehensive Quality management
Course Code:
MN03
►Course Objective
Train participants on a range of effective administrative management tools and equip them with practical application skills Use powerful functions built in to Excel for statistical and financial analysis
Understand the importance of organizational values and culture to quality performance
Understand behavioral approaches for getting results through people
Understand the importance of communication for managing quality
Identify the modern methods in preparing the organizational structure as an essential step of development and organizational excellence
Raise the efficiency and effectiveness of the participants in the application of human handling strategies in the administrative system and the ability to empower and motivate effectively
►Target Audience
Managers
Senior buyers
Project Managers, Civil Engineers
Construction Managers
Contractors, Sub-Contractors
Site Engineers, Senior Management
Government agencies
Architects, Construction professionals
Anyone responsible for purchasing at a senior level who seeks to enhance their skills further.
Purchasing, Supply chain Managers and Project Managers.
►Course Outline
Day 1: PEOPLE IN QUALITY
Principles of leadership and motivation
Group dynamics
Influence of the quality gurus on work organization
Organizational support for team activities
Day 2: MANAGEMENT SYSTEMS MODELS
Management system models and standards
Standards
Other applications for standards and conformity assessment
Integrated management systems
Day 3: MONITORING AND MEASURING FOR QUALITY
Fundamental principles
Criteria for selection
Types of data collection
Tools for data collection
Day 4: QUALITY MANAGEMENT
Evaluate the contribution of each component to quality management
Explain the quality management principles commonly used in quality management systems
Explain how the principles of quality can benefit an organization, its customers, suppliers and other stakeholders
Explain the benefits of a preventive approach to managing for quality and outline the key stages in quality planning
Explain how a closed loop management systems may benefit an organization
Describe the four stages of the PDCA cycle and analyses how this can be used to improve quality
Day 5: USING QUALITY TO IMPROVE BUSINESS PERFORMANCE
Explain the principle of continual improvement
Describe the benefits of continual improvement for an organization
Describe the process of continual improvement from problem identification to problem prevention
Outline methods an organization could use to identify and prioritize opportunities for improvement
List and explain the purpose of the basic tools of problem solving
The design of financial models for forecasting and decision-making