Advanced Administrative Efficiency in Business Systems, Re-Engineering & Implementing Comprehensive Quality management

Course Code: MN03

 

►Course Objective

  • Train participants on a range of effective administrative management tools and equip them with practical application skills Use powerful functions built in to Excel for statistical and financial analysis
  • Understand the importance of organizational values and culture to quality performance
  • Understand behavioral approaches for getting results through people
  • Understand the importance of communication for managing quality
  • Identify the modern methods in preparing the organizational structure as an essential step of development and organizational excellence
  • Raise the efficiency and effectiveness of the participants in the application of human handling strategies in the administrative system and the ability to empower and motivate effectively

 

►Target Audience

  • Managers
  • Senior buyers
  • Project Managers, Civil Engineers
  • Construction Managers
  • Contractors, Sub-Contractors
  • Site Engineers, Senior Management
  • Government agencies
  • Architects, Construction professionals
  • Anyone responsible for purchasing at a senior level who seeks to enhance their skills further.
  • Purchasing, Supply chain Managers and Project Managers.

 

►Course Outline

 

Day 1: PEOPLE IN QUALITY

  • Principles of leadership and motivation
  • Group dynamics
  • Influence of the quality gurus on work organization
  • Organizational support for team activities

Day 2: MANAGEMENT SYSTEMS MODELS

  • Management system models and standards
  • Standards
  • Other applications for standards and conformity assessment
  • Integrated management systems

Day 3: MONITORING AND MEASURING FOR QUALITY

  • Fundamental principles
  • Criteria for selection
  • Types of data collection
  • Tools for data collection

Day 4: QUALITY MANAGEMENT

  • Evaluate the contribution of each component to quality management
  • Explain the quality management principles commonly used in quality management systems
  • Explain how the principles of quality can benefit an organization, its customers, suppliers and other stakeholders
  • Explain the benefits of a preventive approach to managing for quality and outline the key stages in quality planning
  • Explain how a closed loop management systems may benefit an organization
  • Describe the four stages of the PDCA cycle and analyses how this can be used to improve quality

 Day 5: USING QUALITY TO IMPROVE BUSINESS PERFORMANCE

  • Explain the principle of continual improvement
  • Describe the benefits of continual improvement for an organization
  • Describe the process of continual improvement from problem identification to problem prevention
  • Outline methods an organization could use to identify and prioritize opportunities for improvement
  • List and explain the purpose of the basic tools of problem solving 
  • The design of financial models for forecasting and decision-making


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Date & Location

Date : 14 April 2019

Duration : 5 days

Place : Istanbul

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Date : 25 August 2019

Duration : 5 days

Place : Kuala Lumpur

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