Office Management For Senior Managers & VIPS

Course Code: SO15

►Course Objective

 

  • Define and understand the role of the office manager and administrator
  • Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
  • Develop a service attitude and mindset aimed at the internal and external customer
  • List the main causes of stress and apply the techniques needed to control them
  • Apply time management techniques required for better office productivity
  • Organize meetings effectively
  • Handle telephone calls properly and professionally

 

►Target Audience

 

  • Administrators,
  • assistants,
  • executive secretaries,
  • existing or prospective office managers,
  • senior administrators
  • and supervisors of junior level employees.

 

►Course Outline

DAY 1

  • The role of the office manager and administrator
  • Perception versus reality
  • The 3Ds of successful administrators: dramatically and demonstrably different
  • Competencies required for success
  • What it takes to be a 'star' at work
  • Identifying your role

DAY 2

  • Effective verbal and written communication skills
  • Improving credibility and gaining recognition
  • Importance of having positive attitude
  • Being assertive
  • Selling your ideas to the boss, colleagues, subordinates and clients
  • Preparing a professional presentation

DAY 3

  • What constitutes professional business writing
  • Style and layout
  • Obtaining your objective with the reader
  • Expectations of readers
  • Serving the internal and external customer

DAY 4

  • Understanding the needs of internal and external customers
  • Removing services barriers
  • Providing excellent service
  • Breaking down the silo mentality
  • Handling complaints

DAY 5

  • Stress management techniques
  • Causes and symptoms
  • Identifying your stressors
  • How stress affects performance
  • Formulating a comprehensive stress management plan


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Date & Location

Date : 24 February 2019

Duration : 5 days

Place : Kuala Lumpur

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Date : 10 November 2019

Duration : 5 days

Place : Istanbul

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Date : 16 June 2019

Duration : 5 days

Place : Geneva

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