Office Management For Senior Managers & VIPS
Course Code: SO15
►Course Objective
- Define and understand the role of the office manager and administrator
- Implement verbal and written communication strategies needed for carrying out responsibilities in an effective manner
- Develop a service attitude and mindset aimed at the internal and external customer
- List the main causes of stress and apply the techniques needed to control them
- Apply time management techniques required for better office productivity
- Organize meetings effectively
- Handle telephone calls properly and professionally
►Target Audience
- Administrators,
- assistants,
- executive secretaries,
- existing or prospective office managers,
- senior administrators
- and supervisors of junior level employees.
►Course Outline
DAY 1
- The role of the office manager and administrator
- Perception versus reality
- The 3Ds of successful administrators: dramatically and demonstrably different
- Competencies required for success
- What it takes to be a 'star' at work
- Identifying your role
DAY 2
- Effective verbal and written communication skills
- Improving credibility and gaining recognition
- Importance of having positive attitude
- Being assertive
- Selling your ideas to the boss, colleagues, subordinates and clients
- Preparing a professional presentation
DAY 3
- What constitutes professional business writing
- Style and layout
- Obtaining your objective with the reader
- Expectations of readers
- Serving the internal and external customer
DAY 4
- Understanding the needs of internal and external customers
- Removing services barriers
- Providing excellent service
- Breaking down the silo mentality
- Handling complaints
DAY 5
- Stress management techniques
- Causes and symptoms
- Identifying your stressors
- How stress affects performance
- Formulating a comprehensive stress management plan
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