Employee Relations: Motivation, Grievances And Discipline
Employee Relations: Motivation, Grievances And Discipline
Course Code:
HR15
Course Objective
Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
Know how to manage change
Be able to deal with performance problems and modify the behavior of employees
Be able to influence the behavior of managers and team leaders
Be able to operate disciplinary procedures and grievance procedure
Know how to manage absence
Understand the role of an Employee Assistance programme
Target Audience
Human Resources managers and senior professionals, specialists, team leaders, and business partners in the function who seek to broaden their knowledge and improve their skills in the key functions of HR as well as those who are responsible for evaluating HR and its effectiveness in the organization. The course is also suitable for those employees who are targeted for development or promotion within the HR function.
Course Outline
DAY 1: The Core Role of Employee Relations
The Context
Change Management
ER and Nationalization
Understanding the Rationale of ER
The Core Role of ER
The distinction between the role of ER and the role of the Manager
The Impact on Policies and Procedures
Change Agent and Employee Champion
The Psychological Contract
DAY 2: The ER function in Practice
Communications
Team Briefing
Consultation
Discipline – Gross misconduct
Discipline – poor performance
Appeals
Handling sickness absence
Return to work interviews
Notification Rules
Trigger Mechanisms
DAY 3: Supporting the Manager, Supervisor or Team Leader
Grievances
Conducting the Grievance Interview
Management’s right to manage
Equal Opportunities
Discrimination
Equality and diversity
Harassment and Bullying
Motivation
DAY 4: Managing Performance, Counseling, Providing Employee Assistance