Employee Relations: Motivation, Grievances And Discipline

Course Code: HR15

Course Objective

  • Be able to relate the role of ER to the role of the Managers/Supervisor and Team Leader
  • Know how to manage change
  • Be able to deal with performance problems and modify the behavior of employees
  • Be able to influence the behavior of managers and team leaders
  • Be able to operate disciplinary procedures and grievance procedure
  • Know how to manage absence
  • Understand the role of an Employee Assistance programme

 

Target Audience

Human Resources managers and senior professionals, specialists, team leaders, and business partners in the function who seek to broaden their knowledge and improve their skills in the key functions of HR as well as those who are responsible for evaluating HR and its effectiveness in the organization. The course is also suitable for those employees who are targeted for development or promotion within the HR function.

 

Course Outline

DAY 1: The Core Role of Employee Relations

  • The Context
  • Change Management
  • ER and Nationalization
  • Understanding the Rationale of ER
  • The Core Role of ER
  • The distinction between the role of ER and the role of the Manager
  • The Impact on Policies and Procedures
  • Change Agent and Employee Champion
  • The Psychological Contract

DAY 2: The ER function in Practice

  • Communications
  • Team Briefing
  • Consultation
  • Discipline – Gross misconduct
  • Discipline – poor performance
  • Appeals
  • Handling sickness absence
  • Return to work interviews
  • Notification Rules
  • Trigger Mechanisms

DAY 3: Supporting the Manager, Supervisor or Team Leader

  • Grievances
  • Conducting the Grievance Interview
  • Management’s right to manage
  • Equal Opportunities
  • Discrimination
  • Equality and diversity
  • Harassment and Bullying
  • Motivation 

DAY 4: Managing Performance, Counseling, Providing Employee Assistance

  • The performance management process
  • Motivation and Goal Theory
  • Giving Feedback
  • Coaching
  • Counseling – Managers and Supervisors
  • Counseling employees
  • A Counseling Style Inventory
  • Employee Assistance Programmers

DAY 5: Getting the Best from People

  • Getting the best from People
  • Then characteristics of leaders
  • Leading Vs Managing
  • Leadership Competencies
  • Leadership development
  • 360 degree feedback
  • Seminar review
  • Personal Development Planning


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Date & Location

Date : 11 October 2020

Duration : 5 days

Place : Kuala Lumpur

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Date : 15 November 2020

Duration : 5 days

Place : Istanbul

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Date : 13 December 2020

Duration : 5 days

Place : Adelaide/Australia

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