Office Management Specialist
Course Code: SO07
►Course Objective
- Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
- Become more confident
- Become more proactive
- Communicate more confidently and effectively with your manager, colleagues and other departments
- Deal with the difficulties and pressures of working in a modern office
- Prioritise between urgent and important tasks
- Plan, organise and manage time more effectively
- Present yourself more confidently and efficiently
- Write, email and use the phone more professionally and effectively
►Target Audience
- All office personnel would find this course highly beneficial, including administrators, PA’s and secretaries.
►Course Outline
DAY 1
- Setting the Scene, Assessing Existing Skills, Time Management
- General introduction
- Assessing prior skills and knowledge
- Competencies required
- Perceptions, attitudes and beliefs
- Learning Styles/Thinking Styles
- Time management skills
- Time Management Group Activity 1
- Video on time management
- Time Management Group Activity 2
DAY 2
- Organising and Planning
- Managing workflow
- Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
- Group Activity
- Mind Mapping
- Video
- Group Activity – mind mapping exercise
- Managing meetings
DAY 3
- Communication Skills
- Understanding Assertiveness
- Group Activity on assertiveness
- Listening and questioning skills
- Group activity on listening effectively
- Body Language
- Group activity on body language
DAY 4
- Team Working
- Conflict management
- Dealing with difficult people
- Managing upwards
- Stress management
- Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
DAY 5
- Presentation Skills
- Telephone skills
- Writing skills
- Email etiquette
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