Advanced Administrative Efficiency in Business Systems, Re-Engineering & Implementing Comprehensive Quality management
Course Code: MN03
►Course Objective
- Train participants on a range of effective administrative management tools and equip them with practical application skills Use powerful functions built in to Excel for statistical and financial analysis
- Understand the importance of organizational values and culture to quality performance
- Understand behavioral approaches for getting results through people
- Understand the importance of communication for managing quality
- Identify the modern methods in preparing the organizational structure as an essential step of development and organizational excellence
- Raise the efficiency and effectiveness of the participants in the application of human handling strategies in the administrative system and the ability to empower and motivate effectively
►Target Audience
- Managers
- Senior buyers
- Project Managers, Civil Engineers
- Construction Managers
- Contractors, Sub-Contractors
- Site Engineers, Senior Management
- Government agencies
- Architects, Construction professionals
- Anyone responsible for purchasing at a senior level who seeks to enhance their skills further.
- Purchasing, Supply chain Managers and Project Managers.
►Course Outline
Day 1: PEOPLE IN QUALITY
- Principles of leadership and motivation
- Group dynamics
- Influence of the quality gurus on work organization
- Organizational support for team activities
Day 2: MANAGEMENT SYSTEMS MODELS
- Management system models and standards
- Standards
- Other applications for standards and conformity assessment
- Integrated management systems
Day 3: MONITORING AND MEASURING FOR QUALITY
- Fundamental principles
- Criteria for selection
- Types of data collection
- Tools for data collection
Day 4: QUALITY MANAGEMENT
- Evaluate the contribution of each component to quality management
- Explain the quality management principles commonly used in quality management systems
- Explain how the principles of quality can benefit an organization, its customers, suppliers and other stakeholders
- Explain the benefits of a preventive approach to managing for quality and outline the key stages in quality planning
- Explain how a closed loop management systems may benefit an organization
- Describe the four stages of the PDCA cycle and analyses how this can be used to improve quality
Day 5: USING QUALITY TO IMPROVE BUSINESS PERFORMANCE
- Explain the principle of continual improvement
- Describe the benefits of continual improvement for an organization
- Describe the process of continual improvement from problem identification to problem prevention
- Outline methods an organization could use to identify and prioritize opportunities for improvement
- List and explain the purpose of the basic tools of problem solving
- The design of financial models for forecasting and decision-making
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