Performance Management: Setting Objectives and KPIs
Performance Management: Setting Objectives and KPIs
Course Code:
HR13
Course Objective
Understand performance management in a multi-cultural environment
Describe the purposes of performance management, from an organisational point of view
Describe the purposes of performance management from an individual’s point of view
Demonstrate the skills involved in each of the four steps of performance management
Describe best practice in assisting with employee work-performance problems
Make the links between performance management and corporate strategy
Target Audience
Human Resources managers and senior professionals, specialists, team leaders, and business partners in the function who seek to broaden their knowledge and improve their skills in the key functions of HR as well as those who are responsible for evaluating HR and its effectiveness in the organization. The course is also suitable for those employees who are targeted for development or promotion within the HR function.
Course Outline
DAY 1: Introduction to Performance Management
Introduction – the context for performance management
The case for performance Management
Strategic and integrated performance management
The principles and building blocks of effective performance management: setting objectives, identifying the key performance indicators and managing employee performance
The role of HR, managers, supervisors and team leaders within performance management
Motivational theories and models and their role in performance management
The psychological contract an exercise
DAY 2: Performance Management: Setting Objectives
What are objectives?
Setting objectives
The importance of agreeing objectives
Quantitative and Qualitative objectives
SMARTMaC objectives
Setting objectives – exercise
Achieving vertical, functional and horizontal integration
DAY 3: Performance Management: Key Performance Indicators (KPIs)
What are KPIs – different things to different organisations?
The objective and the KPI – what’s the difference?
What are the KPIs for your organisation
KPI exercise
The balanced scorecard (Kaplan and Norton)
The purpose of employee appraisal
Some practical problems with employee appraisal
DAY 4: Performance Management – Managing Performance
Monitoring employee performance: monthly, quarterly and annual reviews
Addressing the performance gap: informal and formal approaches to addressing performance problems
Managing a performance problem – exercise
Improving attendance at work: resolving absence and sick absence problems
Agreeing the performance appraisal rating
Performance appraisal and the link to pay
Forced Ranking and the Expected Distribution
DAY 5: Giving and Receiving Feedback and Coaching
Feedback models and providing constructive and developmental feedback
Giving and receiving feedback exercise
Coaching: the ask/tell continuum and the 8 steps to effective coaching
Coaching case studies
Course: review and summary
Continuing Professional Development: personal development planning (PDP)