Managerial & Behavioural Skills For Office Managers & Secretaries
Course Code: SO06
►Course Objective
- Have a series of skills which will enhance productivity.
- Have more positive attitude towards increased responsibility.
- It would act as a refresher to all the organizing skills, which were left behind during the daily firefighting activities.
- To be able to define effective communication and the best way to manage the office.
►Target Audience
- Administrators
- assistant administrators
- and secretaries.
- Also, those with the potential of becoming administrators.
►Course Outline
Day 1
- Office Management
- Desk Management
Day 2
- Managing the Telephone
- Managing Your Email
- Managing Meetings
Day 3
- Delegation Skills
- Communication Barriers
Day 4
- Positive Attitude
- Technology & Modern Office Management
Day 5
- Effective Time Management
- The Planning Process
- Emotional Intelligence
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