Information Management Systems According To The British Approach ITIL
Course Code: IT12
►Course Objective
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
►Target Audience
- This ITIL® Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.
►Course Outline
Day 1
An Introduction to ITIL®
- Introducing IT Service Management
- Practicing Service Management
- The IT Service Lifecycle Overview
Day 2
- The IT Service Lifecycle
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Day 3
Aspects
- Concepts
- Terminology
- Main Principles and Models
- Roles
- Functions
Day 4
Processes
- Service Level Management
- Service Continuity
- Configuration Management
- Release Management
- Incident and Problem Management
Day 5
Automation and ITIL® Success
- Technology and Architecture
- Competencies
- Service Management Skills
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