Information Management Systems According To The British Approach ITIL

Course Code: IT16

►Course Objective

  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

 

►Target Audience

  • This ITIL® Foundation training course is designed for anybody wishing to acquire a basic understanding of the ITIL® framework. This course would benefit those working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting/have adopted ITIL® within their organisation.  

 

►Course Outline

Day 1

An Introduction to ITIL®

  • Introducing IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle Overview

Day 2

  • The IT Service Lifecycle
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement

Day 3

Aspects

  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions

Day 4

Processes

  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management

Day 5

Automation and ITIL® Success

  • Technology and Architecture
  • Competencies
  • Service Management Skills

 


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Date & Location

Date : 14 April 2019

Duration : 5 days

Place : Munich -Germany

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Date : 25 August 2019

Duration : 5 days

Place : Istanbul

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Date : 17 November 2019

Duration : 5 days

Place : Kuala Lumpur

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