Business Improvement & Quality Techniques

Course Code: MN10

Course Objective

  • To understand the context in which business process improvement and quality techniques support business strategy and high level strategic goals
  • The importance of business process improvement in performance management
  • To understand how to apply 5S and Visual Management techniques to control processes
  • The importance and benefits of teamwork within the Lean model
  • How to apply problem solving structure and techniques to improve performance
  • Identify where the 6 Big Losses are and choosing the appropriate action plan to gain the biggest benefits
  • Understand SPC and how to improve and control quality performance


Target Audience
This course will mainly benefit to purchasing managers, senior buyers, project managers, civil engineers, construction managers, contractors, sub-contractors, site engineers, senior management, and government agencies, architects, construction professionals, and anyone responsible for purchasing at a senior level who seeks to enhance their skills further.


Course Outline

Strategic Context

  • What is strategy; an overview of its aims and purpose
  • Strategic management tools
  • How business process improvement supports strategy
  • Using strategy maps to identify areas for business improvement

Effective Strategy Execution

  • Designing and using effective performance management systems
  • How business process and quality improvement fits in

Lean Awareness

  • Definition of Lean
  • What Lean Entails
  • Traditional versus Lean
  • Six key principles of Lean
  • Cost reduction and Lean principles
  • Barriers to implementing Lean
  • Understanding the foundation and pillars of Toyota’s ‘TPS House’
  • Benefits to the Business
  • Benefits to Employees
  • The Five Phases
  • Business process simulation

Supplier Basics

  • What is value
  • The Three M’s of waste
  • Value Stream Mapping
  • Measures of Performance
  • The 7 Wastes
  • 5S Workshop Management
  • Visual Management
  • Product Cell Design
  • SMED Techniques
  • Take Time
  • Line Balancing
  • Process Capability
  • Pull versus Push
  • Team Empowerment


Effective Leadership

  • Manager or leader?
  • Why we need more leaders
  • Effective team leadership

Organisational Culture

  • Cultural frames of reference
  • Four layers of culture
  • The cultural web
  • A Lean culture
  • People and Lean

Effective Teamwork

  • The power of teams
  • The role of teams in Lean
  • Lunar Rescue Exercise
  • Consensus Reaching Tools and Techniques
  • What is a Team?
  • Teams Are…
  • Why Business Needs Teams
  • Individual Team Characteristics (The Adair Model)
  • Stages in team development
  • Team Set Up
  • Belbin’s team roles
  • Characteristics of Effective Teams
  • Team role questionnaire and consideration
  • Relating the learning points to the Real World


The Toyota Production System – A Philosophy Built on Lean

  • The heart of TPS – waste reduction
  • Objectives of Visual Management
  • The Evolution
  • Pillars of the TPS – Jikoda – Toyota’s approach to visual control
  • What is a Visual Workplace?
  • The 5S’s
  • Seiri – Sort out the mess and clutter
  • Seiso – Select, a place for everything, everything in its place
  • Seiton – Shine and spot problems
  • Seiketsu – Standardized method, applied by all
  • Shitsuki – Sustain, becomes a habit
  • Skills Matrix
  • Product Organization
  • Kanban Systems
  • Scheduling Boards
  • Tool Storage / Shadow Boards
  • Pick Up and Drop Off Points
  • Pillars of the TPS – Just-in-time
  • Understanding continuous flow
  • The foundation of the TPS –heijunka
  • Levelling the work flow


Creative Problem Solving

  • Analyse the Problem
  • Decide if a problem exists
  • Define the problem
  • Diagnose the problem
  • Decide on a Solution
  • Generate alternatives
  • Solving problems the Toyota Way
  • See for yourself – genchi genbutsu
  • The five ‘why’s’

Tools Covered Include

  • Histograms
  • Pareto Analysis
  • Kepner / Tregoe
  • Cause and Effect Diagrams
  • Brainstorming
  • Mind-mapping
  • Paired Comparison
  • FMEA


Statistical Process Control

  • The Meaning of Quality
  • Quality Control
  • Attribute and Variable Methods of Measurement
  • Frequency Distribution
  • Normal and Non Normal Distribution Curves
  • Common and Special Causes of Variation
  • Standard Deviation for Normal Distributions
  • Machine Capability
  • Cp / Cpk Interpretation
  • Process Improvement Stages
  • Definition of SPC
  • The Five Influencing Factors
  • Introduction to SPC Charts
  • Concern and Corrective Action Log

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Date & Location

Date : 04 December 2022

Duration : 5 days

Place : Cairo

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Date : 23 January 2022

Duration : 5 days

Place : Kuala Lumpur

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Date : 18 September 2022

Duration : 5 days

Place : Khobar

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