Business Process Improvement

Course Code: MN37

►Course Objective

 

  •  Learn to leverage your current business strategy to drive improvement,
  • develop tools, identify problem areas, measure performance, validate change,
  • create models of current and future processes in this Business Process Improvement (BPI)
  • Apply a BPI framework in your organization
  • Identify processes in need of improvement
  • Create and implement stakeholder engagement and buy-in

 

►Target Audience

 

  • Process analysts,
  • business analysts,
  • project managers,
  • business process owners,
  • general business staff,
  • and anyone who needs the skills to improve and/or manage business processes.

 

►Course Outline

 

  • Importance of Business Process Improvement
  • Definitions: 
  • Business Process Improvement (BPI)
  • Business Process Improvement Lifecycle
  • Business Process Modeling (BPM)
  • Lean
  • Lean Six Sigma
  • Kaizen
  • Zero-Based
  • Value Stream Mapping
  • Seven Deadly Sins of BPI
  • Seven Types of wastes
  • Implementing BPI Success Factors 
  • Knowledgeable BPI champion
  • Management buy in
  • Continues improvement
  • Process ownership
  • Create Overall Process Map 
  • Brainstorming and information gathering
  • Select and prioritize processes for improvements
  • Select high impact and low cost process
  • Process Improvement Stages 
  • Process analysis
  • Improvement identification
  • Process change introduction
  • Process change training
  • Change tuning
  • Business Process Lifecycle
  • Process Analysis and Modeling 
  • Process analysis
  • Process modelling 
  • BPI Tools and Methodology
  • High level process map (iGrafix)
  • Process capability (minitab)
  • Potential cause and effect (fishbone)
  • Supplier Input Process Output Customer (SIPOC)
  • Failure Modes and Effect Analysis (FMEA)
  • Brainstorming (5 Whys)
  • Control – Impact Matrix (in our control / outside our control)
  • Vital ‘x’ root cause and possible solution
  • Standard Operating Procedure (SOP)

 


Register for this course


Date & Location

Date : 26 June 2022

Duration : 5 days

Place : Manama

Join This Course Now

Date : 27 November 2022

Duration : 5 days

Place : Istanbul

Join This Course Now

Date : 25 December 2022

Duration : 5 days

Place : Beirut

Join This Course Now

download the Course file

download the Instructor's CV