Business Process Improvement
Course Code: MN37
►Course Objective
- Learn to leverage your current business strategy to drive improvement,
- develop tools, identify problem areas, measure performance, validate change,
- create models of current and future processes in this Business Process Improvement (BPI)
- Apply a BPI framework in your organization
- Identify processes in need of improvement
- Create and implement stakeholder engagement and buy-in
►Target Audience
- Process analysts,
- business analysts,
- project managers,
- business process owners,
- general business staff,
- and anyone who needs the skills to improve and/or manage business processes.
►Course Outline
- Importance of Business Process Improvement
- Definitions:
- Business Process Improvement (BPI)
- Business Process Improvement Lifecycle
- Business Process Modeling (BPM)
- Lean
- Lean Six Sigma
- Kaizen
- Zero-Based
- Value Stream Mapping
- Seven Deadly Sins of BPI
- Seven Types of wastes
- Implementing BPI Success Factors
- Knowledgeable BPI champion
- Management buy in
- Continues improvement
- Process ownership
- Create Overall Process Map
- Brainstorming and information gathering
- Select and prioritize processes for improvements
- Select high impact and low cost process
- Process Improvement Stages
- Process analysis
- Improvement identification
- Process change introduction
- Process change training
- Change tuning
- Business Process Lifecycle
- Process Analysis and Modeling
- Process analysis
- Process modelling
- BPI Tools and Methodology
- High level process map (iGrafix)
- Process capability (minitab)
- Potential cause and effect (fishbone)
- Supplier Input Process Output Customer (SIPOC)
- Failure Modes and Effect Analysis (FMEA)
- Brainstorming (5 Whys)
- Control – Impact Matrix (in our control / outside our control)
- Vital ‘x’ root cause and possible solution
- Standard Operating Procedure (SOP)
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