Advanced Negotiation Skills: Mastering Negotiation Skills
Course Code: MN04
►Course Objective
- Have a deep understanding of the key analysis of the negotiation process and how to influence others to get more of what you need and want
- Have developed a range of highly effective negotiating skills and strategies that can be used in a range of situation
- Be able to effectively analyze, plan and prepare for every negotiation
- Understand the benefits of controlling and reading body language when influencing others
- Have become a more effective and confident negotiator
- Have enhanced an essential operational, management and leadership skill that will increase your performance on a daily basis
- Apply financial analysis techniques to improve investment decision-making
►Target Audience
- Managers
- Senior buyers
- Project Managers, Civil Engineers
- Construction Managers
- Contractors, Sub-Contractors
- Site engineers, Senior Management
- Government agencies
- Architects, Construction professionals
- Anyone responsible for purchasing at a senior level who seeks to enhance their skills further.
- Purchasing, Supply chain Managers and Project Managers.
►Course Outline
Day 1: Introduction to Negotiation – The Starting Point for Improvement
- Thinking outside the box
- Positivity & Negativity and its affect on negotiation
- Acquiring a positive attitude to the negotiation process
- Proposal format – simple, focused & logical
- Placing yourself above the competition with your proposal
- The psychology the negotiation – Knowing your opponents driving force
- The feel-good factor
- Questioning & listening techniques
Day 2: Understanding Behavioural Style to Negotiate Better
- Knowing and understanding your own behavioural style – keys to how you negotiate
- Negotiation Style Assessment
- Approaches to negotiation
- The ‘win:win’ and why it is misunderstood
- The two distinct approaches to negotiation
- Communication style and the negotiation process
- Adapting to different communication styles
- Negotiation and ethics
Day 3: Developing a Strategic Approach to Negotiation
- A strategic approach to negotiation – Distributive negotiation strategies
- BATNA, Zone of Possible Agreement
- Openings, anchors, offers and counter offers
- A strategic approach to negotiation – Integrative negotiation strategies
- Sharing information, diagnostic questions & unbundling issues
- Package deals, multiple offers and post-settlement settlements
- Knowing and maintaining your sources of negotiation power
- Sales negotiation behaviour – a practical approach
Day 4: Interests, Planning and Understanding Body Language
- Wants and needs – the importance of identifying needs
- Emotional intelligence and its role in negotiation
- The importance of body language and non-verbal behaviour
- What is body language and how do we accurately read it?
- Understanding thoughts from body language
- How to use your own body language to negotiate more effectively
- Resolving disputes – learning to mediate to create better deals
- Techniques of the mediator – practical mediation skills to help resolve disputes
Day 5: Negotiating with Different Nationalities and Cultures
- Face to face negotiation – dealing with different cultures
- British & American
- Japanese & Chinese
- French & German
- Advice for cross cultural negotiators
- International team negotiation exercise
- Putting negotiation techniques into practice – putting a deal together
- Summary session and questio
- The design of financial models for forecasting and decision-making
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