Skills Of Dealing With VIP
Course Code: PR19
►Course Objective
- To develop personal skills in dealing with different personality types of guests in different situation
- Useful business etiquette information to help participants achieve their goals while improving their job performance
- Meet & Greet important people in a proper manner
- Behave & dress correctly in both business & social occasions
- Maintain effective verbal/nonverbal communication skills
- Represent the organization at various functions
- Organize & manage events such as business luncheons and formal dinners
- Deal successfully with the Media
►Target Audience
- Personnel officers
- public relations professionals
- events organizers
- personal assistants
- employees in the hospitality business
- all those whose position requires dealing and interacting with important persons in both government and private sectors
►Course Outline
Day 1
- The definition of Etiquette & Protocol
- Business Etiquette
- Qualities of the ideal escort/host
- Communication
- Dealing With the Guest Complaints
Day 2
- Difficult Personality Types of Guests
- Coping With the Cultural Difference
- Speaking On the Phone
Day 3
- Rules of Greetings
- Rules of Introductions
- Rules of Hand-shaking
- Dress for Success
Day 4
- Business Card
- Business Gifts
- Dealing with the Media
Day 5
- Some Tips on Proper Etiquette for Elevators
- The Business Meal
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