Skills Of Dealing With VIP

Course Code: PR19

►Course Objective

 

  • To develop personal skills in dealing with different personality types of guests in different situation
  • Useful business etiquette information to help participants achieve their goals while improving their job performance
  • Meet & Greet important people in a proper manner
  • Behave  & dress correctly in both business & social occasions
  • Maintain effective verbal/nonverbal communication skills
  • Represent the organization at various functions
  • Organize & manage events such as business luncheons and formal dinners
  • Deal successfully with the Media

 

►Target Audience

 

  • Personnel officers
  • public relations professionals
  • events organizers
  • personal assistants
  • employees in the hospitality business
  • all those whose position requires dealing and interacting with important persons in both government and private sectors

 

►Course Outline

Day 1

  • The definition of Etiquette & Protocol
  • Business Etiquette
  • Qualities of the ideal escort/host
  • Communication
  • Dealing With the Guest Complaints

Day 2

  • Difficult Personality Types of Guests
  • Coping With the Cultural Difference
  • Speaking On the Phone

Day 3

  • Rules of Greetings
  • Rules of Introductions
  • Rules of Hand-shaking
  • Dress for Success

Day 4

  • Business Card
  • Business Gifts
  • Dealing with the Media

Day 5

  • Some Tips on Proper Etiquette for Elevators
  • The Business Meal


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Date & Location

Date : 17 March 2019

Duration : 5 days

Place : Jakarta

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Date : 20 October 2019

Duration : 5 days

Place : Kuala Lumpur

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