Measuring The Effectiveness Of Human Resources On Organizational Performance Within Frameworks Standards
Measuring The Effectiveness Of Human Resources On Organizational Performance Within Frameworks Standards
Course Code:
HR16
Course Objective
Understand Strategic HRM approaches (SHRM)
Describe the role and functions of the Personnel/HR Department
Demonstrate a thorough understanding of employee resourcing, recruitment & reward
Describe best practice in working with employees with problems
Understand performance management in a multi-cultural environment
Target Audience
Human Resources managers and senior professionals, specialists, team leaders, and business partners in the function who seek to broaden their knowledge and improve their skills in the key functions of HR as well as those who are responsible for evaluating HR and its effectiveness in the organization. The course is also suitable for those employees who are targeted for development or promotion within the HR function.
Course Outline
DAY 1: An Overview of Human Resource Management
The changing world of business and its impact on the Human Resource Function
Introducing Human Resource Management (HRM)
The difference between HRM and Personnel Management
Main activities, responsibilities and tasks of HRM
Typical HR department structure
Qualifications and professional study
DAY 2: Performance Management in a Multi‐Cultural Organization
Understanding cultural differences when it comes to performance management
The principles and core elements of effective performance management
The role of HR and the responsibilities of line management in performance management
Linking objectives to the organisation’s business plan
Addressing the performance gap
Understanding the difference between a disciplinary and a capability process
The purpose and use of Performance Appraisal
Understanding the difference between high potential and high performance
Maintaining balance – managing high performers and under-performers equally
The advantages and disadvantages of upward/360 degree feedback
DAY 3: Recruitment, Employee Resourcing & Reward
Recruitment and selection
Assessment and development centres
The psychology of motivation – current thinking and practice
The psychological contract
Segmenting employee groups to understand similarities and differences
Flexibility and the flexible firm
Total reward
Matching benefits to employee need to maximise cost-effectiveness
DAY 4: Workplace Conflict & Working with Troubled Employees