Simplification Of Procedures & Workflow For Office Managers & Secretarial

Course Code: SO09

►Course Objective


  • Identify, develop and improve key competencies necessary for superior performance
  • Improve creative thinking, problem solving and decision making skills
  • Develop reading skills and note-making effectiveness
  • Learn to use and apply simple memory systems
  • Be better able to understand personality and behavioural characteristics in order to achieve what they want from other people
  • Develop a plan and approach for self-development


►Target Audience


  • Anyone involved in the operational supervision of an office environment
  • Secretaries and administrative support personnel needing to develop superior performance in their working environment
  • Senior Personal Assistants
  • Senior Secretaries


►Course Outline



  • Personal Effectiveness – Part I
  • Your Brain Skills: The Brains behind a Business
  • Thinking about reading (and identifying your current skills)
  • How to be a ‘successful’ reader
  • Reading strategies: the theory
  • Thinking about note-making
  • How to make notes quickly and effectively using mind mapping
  • Practice using mind mapping



  • Personal Effectiveness – Part II
  • Reading at work
  • Combining Fast Reading and Mind Mapping skills to increase effectiveness
  • Memory magic: Introduction to Memory systems
  • Memory linking
  • Memory journeys
  • Remembering names and numbers
  • Memory at work



  • Effective Inter-Personal Communications
  • Barriers – and their solutions
  • Body Language/building rapport
  • Keys to relationships
  • Self image and self esteem
  • Getting your point across: know what to say and when to say it
  • Managing feelings; managing other people
  • Listening and questioning



  • Time Management, Planning & Problem Solving
  • Results-orientated time management
  • Outcome planning for better results
  • Can anyone be creative?
  • Practical approaches to problem solving
  • Prioritisation and Planning Periods
  • Getting things done
  • Identifying and dealing with time-wasters



  • Your Personal Skills-set: Putting It All Together
  • Your role and job in the context of any organization
  • Using Core Skills in the real world
  • Thinking and working in groups
  • Better Meetings
  • How to change habits of a lifetime

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Date & Location

Date : 10 February 2019

Duration : 5 days

Place : Kuala Lumpur

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Date : 20 January 2019

Duration : 5 days

Place : Dubai

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