Advanced Office Management & Effective Administration Skills

Course Code: SO01

►Course Objective

 

  • Learn how to priorities and cope up with multiple tasks
  • Learn how to think as a manager – planning, making decisions and solving problems
  • Learn how to improve their communication skills to enhance their relationships
  • Learn how to manage your thoughts and feelings and improve self-confidence
  • Learn how to be assertive and therefore more effective in the workplace
  • Understand and develop intrapersonal and interpersonal skills

 

►Target Audience

 

  • Office Managers
  • Team leaders
  • Administrators
  • Supervisors
  • Secretaries
  • Support Staff
  • PA’s

 

►Course Outline

 

DAY 1

  • Taking Control of Your Work Life
  • Introductions – Getting to know each other
  • Understanding and clarifying purpose, vision and mission
  • External and internal customer service
  • The secret to working smarter rather than harder
  • Using high leverage activities to achieve more in less time
  • Controlling, prioritising and organising your work
  • Making a long term plan to create the best office in the company
  • Streamlining your office systems
  • Getting your paperwork under control
  • Making your office user-friendly and efficient

 

DAY 2

  • Essential Administrative Skills
  • Harnessing the power of the mind – through Mind Mapping Techniques
  • Right brain/left brain theory
  • Managing larger projects to meet deadlines
  • Planning skills – using a Gannt chart to chart work progress
  • Problem solving techniques
  • Becoming more proactive
  • Decision-making tools
  • Managing meetings effectively
  • Keeping minutes of a meetings
  • Working with more than one manager

 

DAY 3

  • Vital Communication Skills
  • Common communication mistakes
  • Different styles of communication
  • Communicating with confidence
  • Learning to be more assertive
  • Win-win conflict resolution
  • The most effective way to say no
  • Understanding and using body language
  • Understanding gender differences in communication
  • Overcome biases and discomfort associated with exercising power
  • Understanding different personality types and how to deal with them
  • How to create an effective working relationship with any kind of boss

 

DAY 4

  • Developing as a Professional
  • Listening skills – seeking to understand before being understood
  • The number one reason we don’t listen well
  • Creating a professional image
  • Leadership skills
  • Knowing and accepting yourself as a leader
  • Making things happen from anywhere in the organization
  • How to make presentations with confidence and power
  • Overcoming the fear of public speaking
  • Learn the essentials of planning a presentation
  • How to hold the attention of a group
  • Painless methods for giving corrective feedback
  • Best practices for delivering positive feedback

 

DAY 5

  • Self-Empowerment and Self-Management
  • Understanding the main causes of stress
  • How to build self-confidence and to strengthen the ability to respond to difficult situations
  • How to relax and refresh the mind and body
  • The signs, symptoms, causes and triggers to stress
  • Why stress is a powerful messenger
  • How to break the vicious cycle of stressful thinking
  • The essential skills of emotional intelligence
  • Using emotional intelligence at work
  • Transforming fear and negativity and reactive-sens
  • Becoming a more proactive, responsible and self-aware person
  • Continuing Professional Development – where to go from here


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Date & Location

Date : 13 January 2019

Duration : 5 days

Place : Kuala Lumpur

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Date : 12 May 2019

Duration : 5 days

Place : Istanbul

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Date : 08 September 2019

Duration : 5 days

Place : Singapore

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