Certified Training and Development Professionals

Course Code: HR31

Course Objective

  • Identify the strategic significance of training through emphasis on aligning training with strategy, marketing training within the organization and partnering with managers and supervisors.
  • List the strategic, tactical and administrative competencies of the training professional.
  • Use appropriate methods to conduct a Training Needs Assessment (TNA).
  • Examine ways to select internal trainers and Subject Matter Experts (SMEs) and to hire external consultants.
  • Demonstrate the success of training at all evaluation levels - from reaction to Return on Investment (ROI).

 

Target Audience

  • Training and development professionals involved in the process of training needs analysis.
  • Coordinating and organizing training courses.
  • Evaluating the results of training.

 

Course Outline

Day 1

The Strategic Framework of Training: An Overview

  • The Role of a Training Department
  • Approaches Aligning Training with Strategy:
  • From Top-Down to Pulse-Taking
  • Marketing Training within the Organization:
  • Training Preparations
  • Guidelines for Promotional Material
  • Your Training Announcement Template
  • Partnering with Managers and Supervisors:
  • The Style Inventory
  • Planning, Preparation, Presentation and Follow-Up With Managers and Supervisors

Day 2

Competencies of the Training Manager/Coordinator

  • Competency Defined: The Iceberg Metaphor
  • Competency: Components and Types
  • Strategic and Tactical Competencies
  • Planning and Administrative Competencies
  • Overview of the 2013 ASTD Competency Framework

Day 3

The Role of the Training Professional in Training Needs Assessment (TNA)

  • The Training Assessment Process
  • Why Identify Needs?
  • Data Collection Methods: Quantitative and Qualitative
  • Approaches to Identifying Needs
  • Advantages and Disadvantages of Quantitative and Qualitative Methods

Day 4

Selecting Subject Matter Experts (SMEs)

  • Qualifications for Internal Trainers
  • Internal Trainer Selection Process
  • Feedback and Coaching Template for Internal Trainers

Day 5

Hiring a Consultant or External Trainer

  • Screening Consultants Criteria Worksheet
  • Proposal Evaluation
  • Review of a Training Proposal
  • Consultant Interview Evaluation Questions
  • Monitoring Consultant Performance: Beginning, During, Closing

Demonstrating the Success of Training

  • Lessons on How to Evaluate Training
  • The Four Levels of Evaluation
  • Linking Evaluation Levels with TNA and Instructional Learning Objectives (ILOs)
  • Components of a Complete ILO
  • Jack Phillips' ROI Process Model
  • Tabulating Program Costs
  • Calculating ROI
  •  Practical skills in designing financial models using Excel
  • The design of financial models for forecasting and decision-making


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Date & Location

Date : 07 January 2024

Duration : 5 days

Place : Kuala Lumpur

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Date : 28 July 2024

Duration : 5 days

Place : Istanbul

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