Understand Crisis Management and its preferred framework for the private and public sectors
Understand escalation of incident to crisis to disaster
Understand Civil Defence responsibilities
Apply effective crisis management tools and techniques for when an organization is under pressure
Develop an effective stakeholder management plan for use in a crisis
Identify measures that would improve their organizations' crisis management capabilities
►Target Audience
This course is designed for those working in a non-hazardous environment such as corporate offices, retail, transport, hospitality, healthcare public services, etc. It is ideal for senior managers who are responsible for dealing with crises at strategic and tactical levels, as well as operations managers and crisis management team personnel. Business Continuity, quality, and audit professionals such as Business Continuity Managers (BCM), Business Continuity Coordinators (BCC), or anyone with the responsibility for, or involvement with Business Continuity Plans (BCP) and/or auditing of Crisis Management Plans would also benefit from this course.