Leadership and Management Training Course

Course Code: LS0111

Introduction

Do you believe that leadership and management skills in your team will help you to maximise the business opportunities?

Why Leadership and Management? Organisations today want their leaders to be multi-skilled. Besides possessing the technical expertise, the companies also want their leaders to be skilled at managing people effectively, handle big changes, handle clients well, understand the intricacies of their businesses, industry, and markets.

Do you believe that business managers need to constantly work on improving employee performance, identify motivators and bridge silos in the team and departments? This training program will groom the leaders to partner in developing strategies, build processes, work towards the growth of the employees and achieve higher levels of productivity in business. It will facilitate their growth both as leaders and managers.

Course Objective:

• Understand how to lead and manage
• Understand the basics of People Management
• Manage Teams
• Manage Diversity
• Effective decision making and communication
• Leading in the managing role
• Leading people and processes
• Leadership behaviours that help overcome challenges
• How to engage and involve the teams during times of change?
• Understand techniques to manage and implement change effectively
• Understand the problem-solving skills
• Connect with the team members

 Course Outline  

MODULE 1: INTRODUCTION TO LEADERSHIP

• Leadership styles of the past vs. Contemporary Leadership styles
• Micro-Management vs. Macro-management, and a mix of two
• Core values of leadership -Trust, integrity, excellence, commitment, innovation
• Walk the Talk

MODULE 2: SELF-LEADERSHIP

• Assessment of your own Leadership style
• Understand how to make use of your strengths in the following:
  • Execution Excellence
  • Networking and Relationship building
  • Strategic Alignment
  • Influencing the stakeholders, team, and individuals
• Envisage the demonstrated behaviour
• What is Situational Leadership?
• Leading change Internally and Externally
• Leading change ethically

MODULE 3: GOAL SETTING AND PERFORMANCE MANAGEMENT

• Goal setting and outcomes
• Formulate KRA’s / KPI’s
• Lead and Lag indicators
• Planning for team and individual performance
• Coaching on daily basis for performance
• Evaluating Performance of department, team, and individuals
• Importance of Communication in performance
• Skip-Level Meetings
• Honing your Listening Skills with special focus on reflective listening

MODULE 4: FEEDBACK

• Structure for effective feedback
• Developing Competence for sharing feedback
• The Power of Words for appreciation
• Non-Verbal Communication

MODULE 5: TEAM BUILDING and TEAM MANAGEMENT

• Characteristics of High-performing teams
• Understand your team-leadership style
• Right Hiring
• Stages of Team development
• Putting the strengths of team to work
• Succession Planning
• Talent Management
• Team motivation
• Communication for Rapport building with the team
• How to Delegate?
• Communication during Delegation
• Pitfalls during delegation and their avoidance

MODULE 6: CULTURAL AWARENESS

• Develop an understanding of culture
• Business relevance
• Developing cultural competence
• Cultural diversity and competitive advantage at
  • Local, National, and International Level
• Multicultural collaboration

MODULE 7: TRANSACTIONAL ANALYSIS (TA)

• What is the concept of TA?
• The impact of TA on the review discussion and Team Management
• Understand the concepts of EGO States:
  • Parent
  • Adult
  • Child
• The dominance of ego states
• Impact on performance review discussion

MODULE 8: MANAGING TEAM WITH EMOTIONAL INTELLIGENCE

• What is Emotional Intelligence?
• Leveraging the strengths of the team members
• Understand how to connect with the members of the team
• Understand how to coach team members for growth in their roles
• Understand how to inspire team members

Module 9: Techniques for Problem Solving

• The 5 Why’s technique
• Fish Bone Diagram
• Brainstorming
• Quality Circles
• Root Cause Analysis
• Pareto Analysis- 80-20 Rule
• The Six Thinking Hats

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