Identifying Training Needs and Evaluating Training

Course Code: HR098

Course Objective

By the end of the course, participants will be able to:

  • Apply internationally recognized methods for identifying training needs
  • Analyze and sort the data obtained from a Training Needs Assessment (TNA)
  • Write Instructional Learning Objectives (ILOs) that are aligned with the results of the TNA
  • Evaluate the effectiveness of training at various levels using proper data collection methods and instruments for each level of evaluation
  • List ways to improve transfer of skills from training workshops to the workplace
  • Calculate the Return on Investment (ROI) for training programs by determining their financial costs and returns

 

Course Outline

  • The general framework
    • Reasons for identifying needs
    • Present and future indicators of training needs
    • Responsibilities of stakeholders
      • The style inventory
      • Identifying potential internal training resources and Subject Matter Experts (SMEs)

 

  • Methods for Identifying Training Needs (ITN)
    • The four steps of needs assessment
    • Questions to ask during each phase
    • Data collection template
    • Data gathering: the cornerstone for ITN
    • Quantitative and qualitative methods
    • From interviews to focus groups
    • Comparison of primary data gathering methods
      • Advantages and disadvantages
      • Characteristics of data gathering methods

 

  • Linking training needs analysis with program design and program evaluation
    • Significance of instructional learning objectives
    • Components and characteristics of ILOs
    • Writing ILOs
    • Ten lessons on how to evaluate training
    • Levels of evaluation:
      • Levels defined
      • Preliminary evaluation information
      • Chain of impact between levels
      • Characteristics of evaluation levels
      • An overview of ROI
      • Evaluation matrix

 

  • Evaluation at levels I and II
    • Reaction sheets
    • Characteristics of a reaction sheet
    • Tests: pre and post

 

  • Evaluation at level III: skill transfer from the workshop to the workplace
    • What often happens versus what should happen
    • Barriers to skill transfer
    • Ways to improve skill transfer
    • Responsibility for improving skills transfer
    • Methods to measure transfer of learning to the job
  • Converting data to monetary value and calculating the return on investment (levels IV and V)
    • Hard data
    • Soft data
    • Characteristics of hard and soft data
    • Isolating the effects of training
    • Tabulating program cost
    • A practical case study on calculating ROI


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Date & Location

Date : 07 May 2023

Duration : 5 days

Place : Istanbul

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Date : 14 May 2023

Duration : 5 days

Place : Jakarta

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Date : 21 May 2023

Duration : 5 days

Place : Kuala Lumpur

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Date : 13 August 2023

Duration : 5 days

Place : Dubai

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Date : 10 September 2023

Duration : 5 days

Place : Beirut

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Date : 22 October 2023

Duration : 5 days

Place : Riyadh

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Date : 06 August 2023

Duration : 5 days

Place : Hurghada

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Date : 11 June 2023

Duration : 5 days

Place : London

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