Preparing & Qualifying Public Relations & Media Specialists
Course Code: PR13
►Course Objective
- Be able to relate the role of ER to the role of the Managers / Supervisor and Team Leader
- Know how to manage change
- Be able to deal with performance problems and modify the behaviour of employees
- Be able to influence the behaviour of managers and team leaders
- Be able to operate disciplinary procedures and grievance procedure
- Know how to manage absence
- Understand the role of an Employee Assistance programme
►Target Audience
- Employee Relations Specialists
- HR and Personnel Professionals
- Line Managers
- Supervisors and Team Leaders
►Course Outline
DAY 1
The Core Role of Employee Relations
- The Context
- Change Management
- ER and Nationalisation
- Understanding the Rationale of ER
- The Core Role of ER
- The distinction between the role of ER and the role of the Manager
- The Impact on Policies and Procedures
- Change Agent and Employee Champion
- The Psychological Contract
DAY 2
The ER function in Practice
- Communications
- Team Briefing
- Consultation
- Discipline - Gross Misconduct
- Discipline - Poor Performance
- Appeals
- Handling Sickness Absence
- Return to Work Interviews
- Notification Rules
- Trigger Mechanisms
DAY 3
Supporting the Manager, Supervisor or Team Leader
- Grievances
- Conducting the Grievance Interview
- Management’s Right to Manage
- Equal Opportunities
- Discrimination
- Equality and Diversity
- Harassment and Bullying
- Motivation
DAY 4
Managing Performance, Counselling, Providing Employee Assistance
- The Performance Management Process
- Motivation and Goal Theory
- Giving Feedback
- Coaching
- Counselling – Managers and Supervisors
- Counselling Employees
- A Counselling Style Inventory
- Employee Assistance Programmes
DAY 5
Getting the Best from People
- Getting the Best from People
- Then Characteristics of Leaders
- Leading vs. Managing
- Leadership Competencies
- Leadership Development
- 360° Feedback
- Seminar Review
- Personal Development Planning
- The design of financial models for forecasting and decision-making
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