The Use Of Information Technology & Communication Networks At Organizing & Administrating Offices
The Use Of Information Technology & Communication Networks At Organizing & Administrating Offices
Course Code:
SO13
►Course Objective
Develop the skills and attributes of a first class office professional and make a greater contribution in their workplace
Become more confident
Become more proactive
Communicate more confidently and effectively with your manager, colleagues and other departments
Deal with the difficulties and pressures of working in a modern office
Prioritise between urgent and important tasks
Plan, organise and manage time more effectively
Present yourself more confidently and efficiently
Write, email and use the phone more professionally and effectively
►Target Audience
Anyone involved in the operational supervision of an office environment
Secretaries and administrative support personnel needing to develop superior performance in their working environment
Senior Personal Assistants
Senior Secretaries
►Course Outline
DAY 1
Setting the Scene, Assessing Existing Skills, Time Management
General introduction
Assessing prior skills and knowledge
Competencies required
Perceptions, attitudes and beliefs
Learning Styles/Thinking Styles
Time management skills
Time Management Group Activity 1
Video on time management
Time Management Group Activity 2
DAY 2
Organising and Planning
Managing workflow
Techniques for organising and planning – brainstorming, SWOT analysis, Goal setting, setting SMART objectives
Group Activity
Mind Mapping
Video
Group Activity – mind mapping exercise
Managing meetings
DAY 3
Communication Skills
Understanding Assertiveness
Group Activity on assertiveness
Listening and questioning skills
Group activity on listening effectively
Body Language
Group activity on body language
DAY 4
Team Working
Conflict management
Dealing with difficult people
Managing upwards
Stress management
Group Team building activity to demonstrate leading, sharing information, understanding the brief, listening skills, teamwork, creative thinking, time management
DAY 5
Presentation Skills
Telephone skills
Writing skills
Email etiquette
Presentation skills
Group Exercise – delegates to prepare and present a 4 minute presentation on a topic to be agreed.