Describe the role and functions of the Personnel/HR Department
Show awareness of employee resourcing, recruitment & reward
Describe best practice in working with employees and assisting with employee problems
Understand performance management in a multi-cultural environment
State the benefits of HR Planning and HR Ethics
Target Audience
Human Resources managers and senior professionals, specialists, team leaders, and business partners in the function who seek to broaden their knowledge and improve their skills in the key functions of HR as well as those who are responsible for evaluating HR and its effectiveness in the organization. The course is also suitable for those employees who are targeted for development or promotion within the HR function.
Course Outline
DAY 1: An Overview of Human Resource Management
Introducing Human Resource Management (HRM)
Human Resource Management V Personnel Management
Main activities, responsibilities and tasks of HRM
Introducing Strategic HRM (SHRM)
Personnel jobs and systems
Typical department structure – HRM department case study
Qualifications and professional study
Personal qualities needed for HRM work
DAY 2: Administration & Performance Management
Administration and business support
Monitoring and reporting, e.g Sickness and Absence
Absence management case study
Introduction to HR databases and computer systems
Security and confidentiality of employee records
Performance management in a multi-cultural setting
Appraisal systems and 360 degree feedback
The employee disciplinary interview
DAY 3: Recruiting, Rewarding and Retaining Employees
Flexibility and introducing the ‘flexible firm’
Pay and reward, compensation and benefits
Introducing ‘total reward’ concepts
Recruitment and selection
Assessment and development centres
The use and limitations of aptitude tests and psychometrics
Use of references
Induction for new employees
DAY 4: Working with and Assisting Employees
Managing employee problems
Employee Assistance Programmes (EAP)
Complying with employment law
Equality of opportunity & employee diversity
Dignity-at-work, Bullying & Harassment
Grievance and conducting workplace investigations
Introducing workplace mediation
Exit procedures and exit interviews
DAY 5: HR Planning, Learning & HR Ethics
What is learning?
Training and Development
Human resource planning
Integrated HR strategies
HR and Training and Development
HRM Ethics
Professional Conduct
Personal action planning and continuing personal development (CPD)