Learn about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam
Gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement
Learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience
Understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes
Save costs by centralizing activities and teams using well defined fit-for purpose and fit-for-use processes